SMS Policy

1. Program description

CalyPad sends text messages on behalf of the businesses you book with. Messages relate to your account and appointments, and, where you opt in, to loyalty rewards and offers.

2. Message types

• One-time passcodes used to verify your phone number at login.
• Transactional messages about a booking you made, such as confirmations and reminders.
• Marketing and loyalty messages, sent only where you have given consent.

3. Consent

You opt in to marketing and loyalty messages through a clear checkbox during the booking flow. Consent is not a condition of any purchase. We record the time and IP address of your consent. Transactional messages and passcodes are sent because you requested a booking or a login.

4. Frequency and cost

Message frequency varies based on your activity and the business you book with. Message and data rates may apply, charged by your mobile carrier.

5. How to opt out

Reply STOP to any message to unsubscribe. Where a message is sent from a sender that cannot receive replies, use the opt-out link in the message or the setting in your account. In Canada you may also reply ARRET. After you opt out you will receive no further marketing messages. Reply HELP for help, or contact support@calypad.com.

6. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

7. Privacy

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. How we handle your data is described in our Privacy Policy. These terms work alongside our Terms of Service.